FAQ

Frequently Asked Questions & Contact Form

Art & Illustration

PAPER: Arches cold-pressed watercolor paper for commissions, and Canson mixed media paper (super affordable!) for personal work.

WATERCOLORS: Prima Watercolors Tropical Watercolor Confections are great set for an affordable price. For fancier watercolors, I like the Sennelier tube paints – they’re super luxurious to paint with!

BRUSHES: No specific brand – I like round brushes. I usually go for the cheapest soft option.

COLORED PENCILS: Prismacolor Premier Colored Pencils.

DIGITAL: I use the Procreate app on the iPad Pro with an Apple Pencil. My favorite brushes are the charcoal block and the 6b pencil. Photoshop for any editing and prepping necessary to get my artwork ready for prints and stickers.

Fountain pens: TWSBI Eco is my ride-or-die, and comparatively affordable. Lamy Safari is a close second. I only use EF nibs because my handwriting is tiny.

Inks: I usually get samplers from Goulet Pens, but my favorites have been Pilot Iroshizuku brand (also great for painting with! My go-to is Fuyu-Syogun) and J. Herbin’s tiny little colored bottle inks. Both inks are fast drying and come in mini-sizes!

Writing paper: Rhodia. Northbooks, a local New York brand, makes a decent notebook with fairly fountain pen friendly paper. I also am in love with Traveler’s Company paper and Tomoe River paper (found in Hobonichis). Leuchtturm’s paper is too yellow for me.

Regular pens: Uniball Signo DX 0.38 for black gel pens; Sakura Gelly Roll for white pens. I don’t generally mess with felt-tip liners, although I do own quite a few.


Custom Artwork

Yes, of course! My commissions are open, and I offer custom pet portraits in my shop. Custom pet portraits usually take about 2-3 weeks to create and mail out, so please keep that in mind if you are ordering gifts!

If you have something else in mind, or if you are a business, please use the form at the bottom of this page to contact me directly or email me at sayhi.cissyartcafe@gmail.com. We can discuss what you had in mind, and the appropriate payment that works for both of us.

No worries! Shoot me an email or fill out the form at the bottom of the page, and I’ll see what I can do. I don’t usually charge extra for prints and stickers from stuff I’ve already made!


Shop

Yes! I will ship anywhere in the world, but it can get quite expensive. I take a pay cut to try and get shipping costs as low as I can for you. International shipping for stickers is $3, and they come in a stamped hand-addressed letter envelope. Prints and enamel pins have tracking, which means shipping is $10.

It takes me under 3 business days to get regular orders processed and shipped out. Here are some estimated shipping times depending on where you’re located:

USA: 2-8 business days;

Everywhere else: 2-3 weeks.

If it’s been past the amount of estimated shipping time, I’m so sorry! It’s likely that your order was lost in the mail. Please send me a note via the form at the bottom of this page or an email at sayhi.cissyartcafe@gmail.com with your order number and I’ll be happy to help you out.

I care deeply about the environment, and I’m always looking for ways to make my lifestyle and my shop more eco-friendly. I’m always trying to cut down my waste and for my packaging to be easily disposed ethically and without needing to go to landfill.

Here’s what you need to know about your order:

All sticker sheets are to be tossed after they are used up. I try my best to maximize the amount of stickers that go on a single sheet, to not waste any excess paper. The sizes of the sticker sheets are also created in a way that minimizes the amount of waste that I throw out in my studio.

All rigid mailers and envelopes are made out of paper, and therefore recyclable. I am working to source mailers and envelopes that are not made out of virgin paper.

Bubble mailers need to be thrown out, because the plastic is too thin for curbside recycling. I will be switching to an eco-friendly alternative as soon as I run out.

Prints are printed on cotton paper, which is a highly renewable plant and also is the most luxurious type of paper you can get! It’s a win-win for everyone around.

All 5″ x 7″ plastic bags (and smaller) are commercially compostable. I will be switching to glassine bags (100% sustainable and recyclable) once I run out of them.

My 8″ x 10″ plastic bags (for prints and original art) must be tossed. They are not compostable because I purchased them when I first started my shop and I haven’t run out yet. I will be switching to glassine sheets to package prints and originals once I run out of the plastic bags.

I will be transitioning to zero-waste shipping labels once my current supply runs out.

In my studio:

I am conscious of where I am ordering supplies from, and I am transitioning away from ordering through Amazon and more towards true bulk suppliers.

I save pretty much all the miscut stickers for my own use, so that they don’t go directly to landfill. Paper scraps are also saved, which I use for color testing when I am painting and in my journaling.

All cardboard is recycled or reused.

In my home, we are trying to implement more eco-friendly practices, and being more thoughtful about where our money is going when we purchase items.


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